WEBSITE PRIVACY NOTICE
1. Introduction
This Website Privacy Notice explains how Pearl Bank Uganda Limited (the “Bank”), located at Plot 4/6 Nkrumah Road, P.O. Box 7189, Kampala, Uganda, collects, uses, stores, and protects personal data obtained through its website in accordance with the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021 of Uganda.
By accessing or using the Bank’s website, you acknowledge that you have read and understood this Privacy Notice.
2. Personal Data We Collect
When you visit or interact with our website, we may collect the following categories of personal data:
- Identification and contact information (e.g. name, email address, telephone number) submitted through online forms;
- Account or service enquiry information voluntarily provided by you;
- Technical and usage data, including IP address, browser type, device information, pages visited, and timestamps;
- Cookies and similar tracking technologies.
The Bank does not intentionally collect personal data relating to children through its website.
3. How We Use Your Personal Data
Personal data collected through the website is used for the following purposes:
- Responding to enquiries, requests, or feedback submitted via the website;
- Providing information about the Bank’s products and services;
- Improving website functionality, security, and user experience;
- Detecting and preventing fraud, unauthorised access, or misuse of the website;
- Complying with applicable legal and regulatory obligations.
4. Lawful Basis for Processing
The Bank processes personal data obtained through its website based on one or more of the following lawful bases:
- Your consent, where required;
- Performance of a contract or steps taken at your request prior to entering into a contract;
- Compliance with a legal or regulatory obligation;
- Legitimate interests of the Bank, including website security and service improvement, provided such interests do not override your rights.
5. Cookies and Tracking Technologies
The Bank uses cookies and similar technologies to enhance website performance and user experience. Cookies may be used to:
- Enable core website functionality;
- Analyse website traffic and usage trends;
- Improve security and detect malicious activity.
You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
6. Data Sharing and Disclosure
Personal data collected through the website may be shared with:
- Service providers who support website hosting, maintenance, and security, under strict confidentiality and data protection obligations;
- Regulators, law enforcement agencies, or public authorities where required by law.
The Bank does not sell or trade personal data collected through its website.
7. Cross-Border Data Transfers
Where website-related personal data is transferred outside Uganda, the Bank ensures that such transfers comply with the Data Protection and Privacy Act, 2019, and that appropriate safeguards are in place.
8. Data Retention
Personal data collected through the website is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Data is securely deleted or anonymised when no longer required.
9. Data Security
The Bank implements appropriate technical and organisational measures to protect website-related personal data against loss, unauthorised access, alteration, or disclosure, including access controls, encryption, and secure hosting environments.
10. Your Rights
Under the Data Protection and Privacy Act, 2019, you have the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete data;
- Object to or restrict processing in certain circumstances;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the Personal Data Protection Office.
11. Changes to This Privacy Notice
The Bank may update this Website Privacy Notice from time to time. Any changes will be published on this page with an updated effective date.
12. Contact Information
For enquiries, requests, or complaints relating to this Privacy Notice or the processing of personal data, please contact the Bank’s Data Protection Officer, Pearl Bank Uganda Limited, Plot 4/6 Nkrumah Road, P.O. Box 7189, Kampala, Uganda, via email at dpo@pearlbank.com or through the official channels provided on the website.
Effective Date: 15 November 2025